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Customer Care

 

If you have any questions about your order or on a product available on the website, you can ask for information using the contact form clicking here or send us an email to: customercare@luisaboutique.com

 

RETURNS AND REFUNDS

Withdrawal

The consumer has the right to withdraw from the purchase contract for any reason, without any penalty within 14 (fourteen) working days from when (i) the product is delivered to you or (ii) when you bought more than one product that were delivered to you separately relating to the same order, the last product is received by the customer.

To withdrawl from the contract you need to send us a written communication, within the time limits specified, sending an email to the following email address customercare@luisaboutique.com we recommend you to use the cancellation form available on the website www.luisaboutique.com/privacy-policy-cookie-restriction-mode/

You need to ship us back the products within 14 (fourteen) days that follows your practice of withdrawal to the following shipping address Gambalunga srl - Corso d' Augusto,165 Scala A 1 piano, Rimini 47921, Italy. The following term will be respected if you dispatch the shipping before the deadline of 14 (fourteen) days regardless from the date in which the merchandise will be effectively returned to Gambalunga.

Products need to be returned whole and in a flawless condition, featuring all the labels and the tags still attached, and shipped in the authentic packaging; the product has not to be used, washed or damaged. You are responsible for the decrease in the value of products due to an handling that diverges from the proper procedure to establish the nature, the features and the functioning of the products. Therefore, in the event that the returned products are found to be damaged (for instance with signs of wear, abrasion, scratch, damage,  deformation, ecc.), lacking any element or accessory (including unchanged labels and tags attached to the merchandise), not complete with instructions/note/manuals, without the packaging or the original case and without the guarantee certificate, where present, you will be liable for any decrease of the product value, end you will be entitled to a refund equal to the residual value of the product.

The shipping cost for returning the products are charged to the customer and all the returns are a responsibility of the customer until the package reaches our warehouse. Please make sure to have a number of shipment and keep a copy of the shipping proof.


Refund

The refund of the purchasing price for which you have exercised the withdrawal will take place through the same payment method used for the purchase, as quick as possible in any case within 14 days from the date in which the package returns our warehouse. Gambalunga srl can suspend the refund until the delivery of the returned product or until the customer prove to have correctly shipped the product back, if earlier.

In the event of a mistaken order or if you received a damaged product, please specify this reason as the reason for returning the product during your online return request, to be made in the same way as described in the previous paragraphs.

In any case, please refer to terms and conditions described in the specific paragraphs about the General Conditions of Sale that you approved at the time of Product purchase.

For any further question or explanation you can contact us at the following contacts: customercare@luisaboutique.com.

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